PRIVACY POLICY

Effective Date: January 18, 2026

At Cuts by Hina, I value your privacy and am committed to protecting your personal information. This Privacy Policy explains how I collect, use, and safeguard your data when you visit my website, book appointments, or purchase products.

1. Information I Collect

Personal Information You Provide:

  • Name, email address, phone number
  • Appointment booking details and service preferences
  • Billing and shipping addresses
  • Payment card information
  • Order history and purchase details
  • Communication preferences and feedback

Information Collected Automatically:

  • Browser type, device information, and operating system
  • IP address and general location data
  • Pages visited, time spent on site, and navigation patterns
  • Cookies and similar tracking technologies
  • Referring website addresses

2. How I Use Your Information

I use your personal information to:

  • Process and confirm appointment bookings and product orders
  • Send appointment reminders, order confirmations, and shipping notifications
  • Process secure payment transactions
  • Fulfill product orders and arrange delivery
  • Respond to your inquiries and provide customer support
  • Send promotional emails about services, products, and special offers (with your consent)
  • Improve my website, services, and product offerings based on user feedback
  • Prevent fraud and ensure transaction security
  • Comply with legal and regulatory obligations
  • Maintain accurate business records

3. Payment Processing and Security

Secure Transactions: All payment transactions are processed through PCI-DSS Level 1 certified payment processors, the highest level of security certification in the payments industry. Your payment information is encrypted using industry-standard SSL/TLS technology during transmission.

Data Protection: Cuts by Hina does not store complete payment card information on our servers. Payment data is tokenized and securely managed by our certified payment service providers in compliance with Payment Card Industry Data Security Standards (PCI-DSS).

Fraud Prevention: We implement advanced fraud detection and prevention measures to protect both your information and our business from unauthorized transactions.

4. How I Protect Your Information

I implement comprehensive security measures to protect your personal data:

  • SSL/TLS encryption for all data transmission
  • Secure, encrypted servers and databases
  • Regular security audits and monitoring
  • PCI-DSS compliant payment processing
  • Firewall protection and intrusion detection systems
  • Limited access to personal information by authorized personnel only
  • Regular software updates and security patches
  • Secure data backup and recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While I strive to use commercially acceptable means to protect your information, I cannot guarantee absolute security.

5. Sharing Your Information

I do not sell, trade, or rent your personal information to third parties for their marketing purposes. I may share your information only in the following circumstances:

Service Providers: I work with trusted third-party service providers who assist with:

  • Payment processing and transaction management
  • Email communications and marketing platforms
  • Website hosting and maintenance
  • Shipping, logistics, and delivery services
  • Analytics and website performance monitoring
  • Customer relationship management
  • Fraud detection and prevention

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers: In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of that transaction. You will be notified of any such change.

Legal Requirements: I may disclose your information when required by law, court order, or government regulation, or when necessary to:

  • Protect the rights, property, or safety of Cuts by Hina, customers, or others
  • Enforce our Terms and Conditions
  • Prevent fraud or security threats
  • Comply with legal processes

6. Marketing Communications

With your consent, I may send you:

  • Appointment reminders and booking confirmations
  • Order updates and shipping notifications
  • Product updates and new service announcements
  • Special offers, promotions, and exclusive deals
  • Educational content about hair care and grooming
  • Loyalty program updates and rewards

Your Control: You can unsubscribe from marketing emails at any time by:

  • Clicking the “unsubscribe” link in any marketing email
  • Updating your preferences in your account settings
  • Contacting me directly at support@cutsbyhina.com.au

Please note that even if you unsubscribe from marketing communications, you will still receive transactional emails related to your appointments and orders.

7. Cookies and Tracking Technologies

What Are Cookies: Cookies are small text files stored on your device that help websites remember your preferences and improve user experience.

How We Use Cookies: My website uses cookies and similar technologies to:

  • Remember your preferences and settings
  • Keep you logged into your account
  • Analyze website traffic and user behavior
  • Improve website functionality and performance
  • Provide personalized content and recommendations
  • Enable shopping cart functionality
  • Measure marketing campaign effectiveness

Types of Cookies We Use:

  • Essential Cookies: Required for website operation and security
  • Functional Cookies: Remember your preferences and choices
  • Analytics Cookies: Help us understand how visitors use our site
  • Marketing Cookies: Track visits across websites for advertising purposes

Your Cookie Choices: You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality, including the ability to make purchases or book appointments.

8. Third-Party Links and Services

My website may contain links to third-party websites, including:

  • Social media platforms (Instagram, Facebook, etc.)
  • Payment service providers
  • Shipping and logistics partners
  • Product review platforms
  • Business partners

I am not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

9. Your Privacy Rights

Access and Control: You have the right to:

  • Access the personal information I hold about you
  • Request a copy of your data in a portable format
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal information (subject to legal obligations)
  • Opt-out of marketing communications at any time
  • Object to or restrict certain processing of your data
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with relevant privacy authorities

Exercising Your Rights: To exercise these rights, please contact me at support@cutsbyhina.com.au. I will respond to your request within 30 days. Some requests may require identity verification to protect your privacy.

Australian Privacy Principles: As an Australian business, Cuts by Hina complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

10. Data Retention

I retain your personal information for as long as necessary to:

  • Provide ongoing services and fulfill future appointments
  • Process product orders, handle returns, and manage warranties
  • Comply with legal, tax, accounting, and reporting requirements (typically 7 years)
  • Resolve disputes and enforce agreements
  • Prevent fraud and maintain business records

Retention Periods:

  • Account information: Duration of account plus 7 years
  • Transaction records: 7 years from transaction date
  • Marketing preferences: Until you unsubscribe or request deletion
  • Website analytics: 26 months

When your information is no longer needed, it will be securely deleted or anonymized in accordance with data protection standards.

11. International Data Transfers

Your information is primarily stored and processed in Australia. If data is transferred internationally, appropriate safeguards are implemented to ensure your information receives adequate protection in compliance with Australian privacy laws.

12. Children’s Privacy

My services and products are not directed to individuals under the age of 13, and I do not knowingly collect personal information from children under 13 without parental consent.

Services for Minors: While I provide haircut services to children, appointment bookings and purchases must be made by a parent or legal guardian. If you believe a child under 13 has provided personal information without parental consent, please contact me immediately so I can delete it.

13. Appointment Booking Platform

External Booking System: I use a secure, third-party booking platform to manage appointments. When you book an appointment, you may be directed to an external secure booking page. This platform operates under its own privacy policy and terms of service, which you should review. All appointment data collected is used solely for booking management and service delivery.

Data Integration: Information from the booking platform is integrated with our customer management system to provide seamless service, send reminders, and maintain your appointment history.

14. E-Commerce and Online Purchases

Shopping Cart and Checkout: When you purchase products through my website, your information is collected and processed securely. All checkout processes use encrypted connections to protect your data during transmission.

Order Fulfillment: Your shipping information is shared with delivery partners only to fulfill your order. Product preferences and purchase history may be used to provide personalized recommendations.

Product Reviews: If you submit product reviews, your name or username may be displayed publicly along with your review. You can request removal of reviews by contacting support.

15. Business Communications

Account and Service Updates: I may contact you regarding your account, appointments, orders, or important service updates. These communications are essential to providing services and are not marketing messages.

Customer Support: Communications with customer support may be recorded or monitored for quality assurance, training purposes, and dispute resolution.

16. Data Accuracy

I take reasonable steps to ensure the personal information I collect and use is accurate, complete, and up-to-date. You can help by:

  • Providing accurate information when booking or purchasing
  • Updating your account information when details change
  • Notifying us of any errors in your records

17. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect:

  • Changes in business practices
  • New legal or regulatory requirements
  • Technology updates
  • Customer feedback and industry best practices

The updated version will be posted on this page with a revised “Effective Date” at the top. Material changes will be communicated via email to registered customers. I encourage you to review this policy periodically to stay informed about how I protect your information.

Continued Use: Your continued use of my services after any changes to this Privacy Policy constitutes acceptance of those changes.

18. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Cuts by Hina
Shop 4, Blunder Road Shopping Village
Oxley QLD 4075
Australia

Email: support@cutsbyhina.com.au
Phone: +61 434 438 283
Website: cutsbyhina.com.au