Terms and Conditions

Effective Date: January 18, 2026

Welcome to Cuts by Hina. By accessing this website, booking appointments, or purchasing products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General Terms

Acceptance of Terms: By using cutsbyhina.com.au, booking appointments, or purchasing products, you acknowledge that you have read, understood, and agree to these Terms and Conditions along with our Privacy Policy.

Eligibility:

You must be at least 18 years old to make bookings and purchases independently.
Services for minors require parental or guardian consent.
By using our services, you confirm that you meet these eligibility requirements.

Modifications: We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of the website or services after modifications constitutes acceptance of the revised terms.

Australian Consumer Law: Nothing in these Terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law that cannot be excluded by agreement.

2. Appointment Policy & Terms

We value your time and ours. To make sure we give every client the best service possible, please read our booking policy before confirming your appointment.

Booking & Payments

All appointments are booked through our website.
Some services require an advance payment to secure your booking.
Once your appointment is confirmed, that time is reserved just for you.
You will receive a confirmation email upon successful booking.
Bookings are not guaranteed until you receive written confirmation.

Cancellations & Rescheduling

We understand that plans can change.

Please cancel or reschedule your appointment at least 24 hours in advance.
You can manage your appointment through the booking system or by contacting us directly.
Cancellations made with at least 24 hours’ notice will receive a full refund of any advance payment.
Changes made within 24 hours of your appointment time are non-refundable.
No-shows or last-minute cancellations will result in the loss of any advance payment.

Emergency Circumstances: In cases of genuine emergency, please contact us as soon as possible. We will work with you to find a reasonable solution on a case-by-case basis.

Arriving on Time

Please arrive on time for your appointment so we can give you the full service.
Arriving 5 minutes early is recommended.
If you arrive late, your service may be shortened to avoid affecting other clients.
Services will conclude at the original scheduled end time.
If we are unable to complete your service due to late arrival, the appointment will be treated as a no-show and is non-refundable.

Running Late: If you know you will be late, please contact us immediately so we can determine whether rescheduling is a better option.

Choosing the Right Service

Please take a moment to select the correct service when booking.
Each service has a designated time allocation based on the work involved.
If the wrong service is booked and the requested service requires more time, we may not be able to accommodate it due to other appointments.
In this case, the booking will remain non-refundable, and the service will be adjusted based on available time.

Need Help Choosing: If you are unsure which service to select, please contact us before booking and we will help you choose the right option.

Missed Appointments

If you do not attend your appointment and do not notify us, your payment will be non-refundable.
Repeated missed appointments may affect future bookings.
Two or more no-shows may require full advance payment for future appointments.
Thank You

Thank you for understanding and respecting our booking policy. These guidelines help us stay on schedule and provide the best experience for everyone.

3. Payment Terms

Accepted Payment Methods:

All payments are processed securely through certified, PCI-DSS Level 1 compliant payment processors.
We accept major credit cards, debit cards, and other electronic payment methods as displayed at checkout.
All transactions are encrypted and secure.
We do not store complete payment card information on our servers.

Pricing:

All prices are listed in Australian Dollars (AUD) inclusive of GST where applicable.
Prices are subject to change without notice.
The price confirmed at the time of booking or purchase is the price you will pay.

Payment Processing:

Payment authorization may be obtained at the time of booking for appointment deposits.
Full payment for products is required before shipping.
Payment processing may take 1-3 business days to appear on your statement.

Failed Payments:

If a payment fails or is declined, your booking or order may be canceled.
You are responsible for ensuring your payment method has sufficient funds.
We are not responsible for fees charged by your bank or card issuer.

Receipts:

Electronic receipts will be sent to your registered email address.
You are responsible for maintaining records of your transactions.

4. Refund Policy

Appointment Refunds:

Appointments canceled with at least 24 hours’ notice receive a full refund of advance payment.
Appointments canceled within 24 hours are non-refundable.
No-shows are non-refundable.
Refunds are processed to the original payment method within 7-14 business days.

Product Refunds:

Product purchases may be eligible for refund or exchange according to our return policy.
Refunds are processed within 7-14 business days to the original payment method.

Non-Refundable Items:

Gift cards and promotional credits are non-refundable.
Sale or clearance items marked as final sale are non-refundable.

5. Product Sales, Shipping & Returns

Product Availability:

Products including HYNAX Black Label Collection are available for purchase through the website.
Product availability is subject to stock levels.
We reserve the right to limit quantities or discontinue products at any time.
If a product becomes unavailable after purchase, you will be notified and offered a full refund or alternative.

Orders:

You will receive an order confirmation email after completing your purchase.
If we cannot fulfill your order, you will be notified and receive a full refund.

Shipping:

Shipping costs and estimated delivery times are displayed at checkout.
We use Australia Post and other reliable carriers for deliveries.
Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by shipping carriers, customs, or other factors beyond our control.
Risk of loss passes to you upon delivery to the shipping carrier.

Tracking:

Tracking information will be provided via email once your order ships.
You are responsible for monitoring delivery status.

Shipping Address:

You are responsible for providing an accurate shipping address.
We are not responsible for orders shipped to incorrect addresses provided by you.

International Shipping:

International orders may be subject to customs duties, taxes, and fees.
You are responsible for all import duties and taxes.
We are not responsible for customs delays.

Returns & Exchanges:

Unopened products in original, unused condition with all packaging intact may be returned within 14 days of delivery for a refund or exchange.

Return Process:

Contact support@cutsbyhina.com.au within 14 days of delivery.
Provide your order number and reason for return.
Receive return authorization and instructions.
Package item securely with all original packaging.
Ship item with tracking to the address provided.
Refund or exchange will be processed within 7-14 days of receiving the returned item.

Return Shipping:

Return shipping costs are the responsibility of the customer unless the product is defective or we made an error.

Non-Returnable Items:

Opened beauty or hair care products (for hygiene reasons) unless defective.
Sale or clearance items marked as final sale.
Gift cards.

Damaged or Defective Products:

Contact us within 7 days of delivery if you receive a damaged or defective product.
Provide photos of the damage or defect along with your order number.
We will arrange for a replacement or full refund including original shipping costs.
Return shipping for defective products will be covered by us.

6. Service Standards & Professional Care

Our Services:

We provide professional barbering services backed by over 15,000+ haircuts of experience.
All services are performed with care, skill, and attention to detail.
Results may vary based on individual hair type, texture, condition, and maintenance.
We will consult with you before services to understand your desired outcome.

Consultation:

A consultation is included with all services to discuss your preferences.
Please communicate clearly about your expectations.
Photos or style references are welcome and encouraged.
We will provide professional recommendations based on your hair type and face shape.

Health & Safety:

Please inform us of any allergies, skin sensitivities, scalp conditions, or medical issues before your appointment.
Disclose any recent chemical treatments, medications, or health conditions that may affect services.
We reserve the right to refuse or modify service if we believe it may cause harm.
All tools and equipment are sanitized between clients.
We follow industry-standard health and safety protocols.

Limitation of Liability:

While we take every care to provide excellent service, we are not liable for dissatisfaction with subjective aesthetic outcomes.
We are not responsible for allergic reactions or adverse effects if you have not disclosed relevant medical information.
Our liability for any service-related claims is limited to the cost of the service provided.

Consumer Guarantees: Services come with guarantees under the Australian Consumer Law that cannot be excluded. You are entitled to a remedy if services are not provided with acceptable care and skill.

7. Intellectual Property

Website Content:

All content on cutsbyhina.com.au, including text, images, logos, videos, and designs, is the property of Cuts by Hina.
The HYNAX brand and products are intellectual property of Cuts by Hina.
You may not reproduce, distribute, or use any content without written permission.

User-Generated Content:

By submitting reviews, photos, or testimonials, you grant us permission to use this content for marketing purposes.
You confirm that you own the rights to any content you submit.
We reserve the right to remove any submitted content at our discretion.

8. Account Registration

Creating an Account:

Account registration may be required to book appointments or make purchases.
You must provide accurate, current, and complete information.
You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities under your account.

Account Security:

Choose a strong, unique password.
Do not share your login credentials with others.
Notify us immediately if you suspect unauthorized access.

Account Termination:

You may close your account at any time by contacting us.
We reserve the right to suspend or terminate accounts that violate these Terms.

9. Privacy & Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal information.

Key Points:

Personal information is collected for booking, payment, and service delivery.
Data is stored securely according to Australian privacy standards.
Payment information is processed through PCI-DSS compliant systems.
You have rights to access, correct, and delete your personal data.
We comply with the Australian Privacy Principles (APPs).

10. Cuts by Hina Academy

Barber Training:

Cuts by Hina Academy offers professional barber education and training programs.
Enrollment terms, fees, and schedules are provided separately upon inquiry.
Academy terms may differ from standard appointment terms.
Separate contracts govern Academy enrollment.

Eligibility:

Participants must meet age and prerequisite requirements as specified for each program.

11. Conduct & Behavior

Expected Conduct:

We expect all clients to treat us and our workspace with respect and courtesy.
We reserve the right to refuse service or terminate appointments if behavior is inappropriate, abusive, or disruptive.
No refunds will be issued for appointments terminated due to client misconduct.
Clients who damage property or equipment will be held financially responsible.

Prohibited Activities:

Verbal or physical abuse.
Discrimination, harassment, or hate speech.
Intoxication or being under the influence of drugs.
Photography or recording without permission.

Inclusive Environment:

Cuts by Hina is committed to providing services in a welcoming, inclusive environment.
Discrimination or harassment of any kind will not be tolerated.

12. Gift Cards & Promotional Credits

Gift Cards:

Gift cards are available for purchase and can be redeemed for services or products.
Gift cards are non-refundable and cannot be exchanged for cash (except where required by law).
Gift cards do not expire unless required by law.
Lost or stolen gift cards cannot be replaced.

Promotional Credits:

Promotional credits or vouchers may be offered from time to time.
Each promotion has specific terms, conditions, and expiration dates.
Promotional credits cannot be combined unless explicitly stated.
We reserve the right to modify or cancel promotions at any time.

13. Dispute Resolution

Resolving Issues:

If you have a complaint or dispute, please contact us first at support@cutsbyhina.com.au.
We are committed to resolving issues fairly and promptly.
Most disputes can be resolved through direct communication.

Chargebacks:

Initiating a chargeback or payment dispute without first attempting to resolve the issue directly may result in suspension of your account and booking privileges.
Fraudulent chargebacks will be disputed and may be reported to authorities.

14. Force Majeure

We are not liable for failure or delay in performing services due to circumstances beyond our reasonable control, including:

Natural disasters.
Public health emergencies or pandemics.
Government restrictions or lockdowns.
Equipment failure or technical issues.
Power outages or service disruptions.

In such cases, we will make reasonable efforts to reschedule appointments or provide refunds.

15. Limitation of Liability

To the maximum extent permitted by law:

Our total liability for any claim is limited to the amount paid for that specific service or product.
We are not liable for indirect, incidental, consequential, or punitive damages.
We are not responsible for third-party service providers including shipping carriers or booking platforms.

Australian Consumer Law: Nothing in these limitations excludes guarantees under the Australian Consumer Law that cannot be excluded.

16. Indemnification

You agree to indemnify and hold harmless Cuts by Hina from any claims, liabilities, damages, or expenses arising from:

Your violation of these Terms and Conditions.
Your use of services or products.
Your violation of any third-party rights.
Your submission of false or misleading information.

17. Governing Law & Jurisdiction

Governing Law: These Terms and Conditions are governed by the laws of Queensland, Australia.

Jurisdiction: Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

19. Contact Information

For questions, concerns, or clarification regarding these Terms and Conditions, please contact:

Cuts by Hina
Shop 4, Blunder Road Shopping Village
Oxley QLD 4075
Australia

Email: support@cutsbyhina.com.au
Phone: +61 434 438 283
Website: cutsbyhina.com.au